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Nibbly / Lead UX Researcher, UX Designer
Houston, TX / January 2026 - Present

Nguyen Products / UX Designer, UX Researcher
Houston, TX / January 2024 - December 2025

- Collaborated directly with engineers to design and develop an AI-powered route-optimization mobile app for drivers, used by 30,000+ active users

- Utilized field research and user ride-alongs to inform product decisions that led to an increase of 900+ active users over 2 months

- Presented research results and recommendations to key stakeholders on a cross-functional team, guiding design through the lenses of both user and business needs on 5 different products

- Directed redesign for a project-expo application, improving judging effectiveness and overall satisfaction by 18%, working cross-functionally with developers to ensure feasibility, serving 2000+ users annually

GEICO / Associate UX Designer
Dallas, TX / June 2023 - December 2023

- Spearheaded the research and design for the DriveEasy mobile customer experience used by 1.27 million users, revamping 10 screens, seamlessly integrating the experience into an existing application

- Strategized test plans, conducted interviews, synthesized feedback, and presented stakeholder reports for 7 research initiatives, including 4 moderated user studies and 3 unmoderated usability tests to inform design decisions

- Built a high-fidelity prototype to communicate feature intent to product managers/engineers and worked with the design systems team to create and document 9 new, reusable components for the company's mobile design library

- Analyzed results from 10,000+ Quantum Metric interactions to identify causes of customer drop-off, leading to an improved conversion rate of 23% in customer sign-ups for DriveEasy

UNT College of Visual Arts & Design / Design Research Intern
Denton, TX / January 2023 - May 2023

GEICO / UI/UX Intern
Dallas, TX / June 2022 - August 2022

- Produced a customer-facing self-service flow for the digital claims process that reduced time and effort required from representatives by 5+ minutes per interaction for 1500+ users

- Conducted unmoderated usability tests for 4 different research projects, analyzing responses from 60+ participants to create reports presented to key stakeholders and recommend design solutions to senior designers

Dialexa, an IBM Company / EDU UI/UX Designer
Dallas, TX / February 2022 - April 2022

- Led a multi-disciplinary team of 6 researchers, designers, engineers, and business analysts to design and develop a mobile AR app that provided users a new way to explore historical sites around Dallas in a product competition

- Conducted user interviews, synthesizing the results into 6 key artifacts, including personas, user journey maps, and empathy maps to guide product design from low fidelity to final prototypes

- Operated within an agile workflow, collaborating with all product owners to produce wireframes and high-fidelity prototypes for 20+ screens and a fully reusable design library

The University of Texas at Dallas (UTD) / Richardson, TX
M.S. in Applied Cognition and Neuroscience, Specializing in Human-Computer Interaction
3.97 GPA
B.S. in Cognitive Science, Minor in Computer Science
3.96 GPA, Magna Cum Laude

Google UX Design Certificate / Coursera
February 2024

User Experience Club at UTD (Largest UX Student Organization in the DFW Area)
Internal Advisor / June 2023 - December 2023
Secretary / May 2022 - June 2023
Financial Officer / February 2021 - May 2022

HackUTD (Largest 24-Hour University Hackathon in North America)
Marketing Lead / December 2021 - December 2023
Marketing Coordinator / May 2021 - December 2021

Nebula Labs (Student Developer Group Servicing 10,000+ Users)
Head of Design / January 2022 - May 2022
Designer / September 2021 - January 2022

Magna Cum Laude Latin Honors (Fall 2022)
GPA within the top ten percent of students in the school at graduation

Dean's Award for Academic Excellence in Cognitive Science (Fall 2022)
chosen by faculty to recognize the student with the highest academic performance and overall excellence within a major at graduation

National Merit Scholar (Fall 2019 - Fall 2022)
granted by the National Merit Scholarship Corporation

National Merit Corporate Scholar (Fall 2019 - Fall 2022)
granted by Technip FMC

Collegium V Scholar (Fall 2019 - Fall 2022)
UTD Undergraduate Honors College

Dean's List (Fall 2020 - Fall 2022)
GPA within the top ten percent of students in the school each semester

U.S. Presidential Scholar Candidate (Spring 2019)
1600/1600 SAT Score